Privacy Policy

Fernna Limited ("we", "us", "our"), trading as Glasóg, is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website, place an order, or interact with us.

Fernna Limited is a company registered in Ireland (Company No. 796101), with its registered office in Wexford, Ireland. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

What Information We Collect

We may collect the following personal data:

When you place an order: your name, email address, delivery address, billing address, phone number, and payment details (processed securely by Shopify Payments — we never see or store your full card number).

When you create an account: your name, email address, and order history.

When you sign up to our newsletter: your email address.

When you contact us: your name, email address, and any information you include in your message.

When you browse our website: we collect technical data such as your IP address, browser type, pages visited, and referring website through cookies and similar technologies (see our Cookie section below).

How We Use Your Information

We use your personal data to:

• Fulfil and deliver your orders
• Process payments securely
• Send order confirmations and shipping updates
• Respond to your queries and provide customer support
• Send marketing communications (only with your consent — you can unsubscribe at any time)
• Improve our website and services
• Comply with legal obligations (e.g., tax and accounting records)

Legal Basis for Processing

Under GDPR, we process your data based on:

Contract: processing necessary to fulfil your order (Article 6(1)(b)).

Consent: for marketing emails and non-essential cookies (Article 6(1)(a)).

Legitimate interest: to improve our website, prevent fraud, and manage our business (Article 6(1)(f)).

Legal obligation: to comply with tax and accounting requirements (Article 6(1)(c)).

Sharing Your Information

We never sell your personal data. We share it only with trusted third parties who help us run our business:

• Shopify: our e-commerce platform, which processes orders and payments
• Shipping carriers: An Post, DPD, or other carriers to deliver your order
• Email marketing: our email service provider, to send newsletters you have opted into
• Amazon: if you purchase through Amazon, your data is governed by Amazon's privacy policy
• Analytics: Google Analytics (anonymised data) to understand how visitors use our site

All third-party processors are required to handle your data in accordance with GDPR.

International Transfers

Some of our service providers (e.g., Shopify, Google) may process data outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Data Retention

We retain your personal data only for as long as necessary:

• Order data: 6 years (to comply with Irish tax and accounting obligations)
• Marketing data: until you unsubscribe
• Website analytics: 26 months (Google Analytics default)

Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Delete your personal data ("right to be forgotten")
• Restrict processing of your data
• Object to processing based on legitimate interest
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time for marketing communications

To exercise any of these rights, please contact us at hello@glasog.ie. We will respond within 30 days.

Cookies

Our website uses cookies to provide essential functionality (e.g., your shopping cart), remember your preferences, and understand how visitors use our site.

Essential cookies: required for the website to function — these cannot be disabled.

Analytics cookies: help us understand traffic patterns and improve our site. These are only placed with your consent.

Marketing cookies: used to deliver relevant advertisements. These are only placed with your consent.

You can manage your cookie preferences at any time through your browser settings or our cookie banner.

Children's Privacy

Our products are designed for children, but our website and purchasing services are intended for use by adults (parents, guardians, and gift buyers). We do not knowingly collect personal data from anyone under the age of 16. If you believe we have inadvertently collected data from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Fernna Limited (trading as Glasóg)
Wexford, Ireland
Email: hello@glasog.ie

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) at www.dataprotection.ie if you are not satisfied with how we handle your data.