Shipping, Returns & Delivery

Shipping

Please allow 1–5 working days for your order to be hand-printed before shipping. All orders are printed and finished by hand in our Wexford studio using premium inks for a vibrant, long-lasting finish. We take pride in checking every piece before it leaves.

The delivery times below start the day your order leaves the studio, not the day you place it. Nothing sits on a shelf waiting: your piece is printed for you first, then handed to the courier.

We currently ship to Ireland, the United Kingdom, the EU, the United States, Australia, New Zealand, the Gulf states (UAE, Qatar, Bahrain, Kuwait, Oman), Hong Kong and Singapore.

Once dispatched, estimated delivery times are:

Ireland · DPD Tracked, next business day after dispatch · An Post Standard, 2–5 days (untracked)
United Kingdom · DPD Tracked, 3–5 business days · An Post Standard, 5–8 days (untracked)
EU · An Post, 5–8 business days
Australia & New Zealand · An Post, 5–10 business days
Gulf states, Hong Kong & Singapore · An Post, 7–14 business days
United States · An Post, 7–14 business days

Including printing time, your total estimated delivery time from the moment you order is:

Ireland · DPD Tracked 2–6 working days · An Post Standard 3–10 working days
United Kingdom · 5–10 working days
EU · 7–13 working days
Australia & New Zealand · 7–15 working days
Gulf states, Hong Kong & Singapore · 8–19 working days
United States · 8–19 working days

These are estimates and not guarantees. Delivery times may vary during busy periods (e.g., Christmas, Seachtain na Gaeilge) or due to circumstances beyond our control.

Shipping Costs

Ireland and the United Kingdom ship at our flat home rates · the whole island of Ireland and Britain pay the same. Further afield, shipping is charged by weight, so you only ever pay what the postage really costs. As a guide: a tote, tee or bodysuit sits in the lightest band; a sweatshirt, hoodie or a couple of tees in the next; gift boxes and bigger bundles above that.

Ireland · An Post Standard €3.50 (orders €25 or under, untracked) or DPD Tracked €6.50 · free over €50
United Kingdom · same as Ireland: An Post Standard €3.50 (orders €25 or under, untracked) or DPD Tracked €6.50 · free over €50
EU · €7 up to 250g · €9 to 500g · €14 to 1kg · €17.50 over 1kg (Free over €70)
Australia & New Zealand · €12 up to 250g · €16 to 500g · €28 to 1kg · €46 over 1kg
Gulf states (UAE, Qatar, Bahrain, Kuwait, Oman), Hong Kong & Singapore · €12 up to 250g · €16 to 500g · €28 to 1kg · €46 over 1kg
United States · €10 up to 250g · €12 to 500g · €24 to 1kg · €34 over 1kg

Free shipping applies over €50 in Ireland and the United Kingdom, and over €70 in the EU. Postage to Australia and New Zealand is charged at what it actually costs us, with no mark-up and no free-shipping tier. Gulf, Hong Kong and Singapore orders use the same weight bands, also with no free-shipping tier. United States postage is charged at exactly what An Post charges us by weight, with no mark-up and no free-shipping tier.

Shipping rates are set in EUR. If you are shopping in GBP or another currency, prices are automatically converted at checkout.

DPD Tracked orders come with a tracking number: you will receive a shipping confirmation email with the link the moment your order leaves us, and DPD delivers the next business day after dispatch within Ireland (3–5 business days in Britain). An Post Standard, at home and abroad, is an untracked economy service · it does not include door-to-door tracking, and you will always receive a dispatch confirmation email the moment your order leaves the studio.

Customs and Duties

Orders shipped outside Ireland may be subject to import duties, taxes, or customs charges. These are determined by your country's customs authority and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

For UK orders: children's clothing is zero-rated for VAT in the UK, so customs charges are unlikely on most Glasóg products. However, we cannot guarantee this.

For Australia and New Zealand: personal orders under the local low-value thresholds (AU$1,000 / NZ$1,000) usually arrive with nothing extra to pay.

For the Gulf states, Hong Kong and Singapore: most personal orders arrive under the local duty-free thresholds with nothing extra to pay (Hong Kong charges no import duties at all); larger orders may attract local VAT or duty on delivery.

For the United States: import tariffs currently apply to most goods entering the US, and they are collected from the recipient when the parcel arrives. Please order knowing a charge is likely to be due on delivery · and if your order is a gift going straight to someone in the US, do let them know a customs charge may arrive with it.

Order Tracking

If you chose DPD Tracked, your shipping confirmation email includes a tracking number and link. An Post orders receive a dispatch confirmation instead of tracking. If your order has not arrived within the estimated delivery window, please contact us at hello@glasog.ie and we will investigate with the carrier.

Incorrect Address

Please double-check your delivery address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as quickly as possible · we may be able to update the address before dispatch, but we cannot guarantee this once the order has been printed.

Returns & Exchanges

We want you to love your Glasóg purchase. If you are not completely happy, you can return your order within 14 days of receiving it, in line with EU consumer rights.

Wrong size? The easiest fix is an exchange. Email hello@glasog.ie within 14 days and we will swap it for a different size. Post the original back unworn with its tags, send us your proof of postage, and we dispatch the replacement straight away · we cover the postage on the replacement.

This includes our hand-printed garments. Every standard catalogue item, including printed clothing in standard sizes, can be returned or exchanged within 14 days. Only pieces personalised especially for you, such as a custom name, cannot be returned unless faulty.

Buying a gift? Gift box orders can be exchanged for a different size within 30 days of delivery, so a parcel opened at the party is never too late.

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition with tags attached
• You must notify us by email (hello@glasog.ie) within 14 days of delivery (30 days for gift-box exchanges)
• Items must be posted back within 14 days of notifying us
• Proof of purchase is required

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty or we made an error. We recommend using a tracked postal service · we cannot accept responsibility for returns lost in transit.

Please send returns to:
Fernna Limited (Glasóg)
Wexford, Ireland
(Full return address will be provided when you contact us)

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method within 14 days. Please allow 5–10 additional business days for the refund to appear on your statement, depending on your bank.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please email hello@glasog.ie with a clear photograph of the issue as soon as you can · there is no tight deadline, and gifts opened weeks after delivery are never a problem. We will arrange a replacement or full refund at no extra cost to you, including covering the return shipping.

Your statutory rights under Irish and EU consumer law are not affected.

Packaging

Orders over €30 include a free organic cotton drawstring bag · a reusable gift, not waste. Orders under €30 ship in a biodegradable, non-plastic kraft mailer. Either way there is no plastic, no bubble wrap, and no foam · just materials that can go straight into your recycling or compost.

Questions?

If you have any questions about shipping, returns, or your order, please do not hesitate to get in touch. We are always happy to help.